EmmaF.97496 (Customer) asked a question.
We have a new volunteer adviser. She has been set up on the Okta dashboard but has not appeared on casebook. Casebook live is active, remote working is active. Her okta profile looks exactly the same as other members of staff but I cannot get her to appear on casebook so we can make a calendar etc for her. Does anyone have any suggestions?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @EmmaF.97496 (Customer) Thank you for posting on our Community page!
The only thing that comes to mind is that Provisioning for the application may have failed.
I would recommend to review the user's provide on the Assignment tab and see if there are any issues with the account or if it failed to provisioned the user in the application.
Thank you for reaching out to our Community and have a great day!
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Thanks for your response Paul.
I have tried this and unfortunately had no luck.
I've even tried to completely delete her from Okta and do the set up again.
She has managed to log into Casebook live but cannot be find in the "Manage Advisers" tab in casebook. I am very puzzled!