RandolphK.66924 (Customer) asked a question.
We typically set up access to critical accounts about 3 days before a new hire starts. this way they can we things setup like G Suite, Zoom etc. If we use SAML on the accounts, how will they gain access for the first time since their company email isn't setup completely for them
Thanks for your question, Randolph! Anyone out there know the answer?
Hi Randolph,
Thank you for reaching Okta today.
In order for end users to gain access to the applications in Okta, their accounts need to be created prior to the starting date. I will suggest opening a Support ticket with us if you require further assistance, you also have the option of calling into our Support line @(800) 219-0964, open 24 hours a day.
Best Regards,
Just my opinion, but if you have downstream apps like GSuite or Zoom that require an email address, then their mailbox creation must be higher in the provisioning workflow.
We have a few apps that use email address as the username and, like you, our mailbox provisioning may not occur for several hours after the user's account is created in Active Directory. I have a script that runs as a scheduled task, every hour, looking for accounts that have changed in the past hour. The script looks at certain account attributes and if all the stars align, the account gets added to any groups it needs. One of the script blocks checks for the existence of an email address, and if it finds one (one of ours, that is), the account gets added to a group that is used to assign users to apps like Bluejeans or New Relic or Data Dog. I never have to manually assign anyone to those apps.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Randolph,
Thank you for reaching Okta today.
In order for end users to gain access to the applications in Okta, their accounts need to be created prior to the starting date. I will suggest opening a Support ticket with us if you require further assistance, you also have the option of calling into our Support line @(800) 219-0964, open 24 hours a day.
Best Regards,