Mobile phone number changed-can't receive Okta verification texts.

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0D50Z00008G7UkXSAVOkta Classic EngineAdministrationAnswered2024-04-30T09:18:24.000Z2017-11-01T22:33:26.000Z2017-11-01T22:33:26.000Z

j5v7c (j5v7c) asked a question.

November 1, 2017 at 10:33 PM

Mobile phone number changed-can't receive Okta verification texts.

I just had my cell number changed. Now I can't receive texts for TFA. How do I fix this?

albu.ionut1.5051427589856213E12 (Okta, Inc.)
Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:28 AM
Hello Matthew,

The best way to have this issue fixed, would be to contact your Okta administrator in order to reset the MFA on your account. This way at your next sign on you will be able to re-enroll your phone number and then get access to Okta.
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Mobile phone number changed-can't receive Okta verification texts.