A Zoom provisioning error occurs in Okta when the account used to connect the application programming interface (API) integration lacks the appropriate permissions. Resolve this issue by elevating the permissions of the Zoom account and re-authenticating the API integration in Okta.

Automatic provisioning of user ***** to app Zoom failed: Error while verifying if user ***** exists: Forbidden. Errors reported by remote server: The request was denied due to insufficient permissions: User:Read. Please fix this on the Tasks Page.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Zoom
• Provisioning
• Task Error

The account used to connect the API integration for the Zoom application lacks the appropriate permissions on the Zoom side.

How is the Zoom provisioning error resolved?

Elevate the permissions of the account used to connect the API integration in Zoom, re-authenticate the integration in the Okta Admin Console, and retry the failed tasks.

1. Refer to Okta User Management with Zoom for information regarding the necessary permissions and elevate the permissions of the account used to connect the API integration on the Zoom side.
2. In the Okta Admin Console, navigate to Applications > Applications.
3. Select the Zoom application.
4. Navigate to the Provisioning tab and select Integration.
5. Click Edit.
6. Click Re-authenticate with Zoom.
7. Sign in to a Zoom account with Zoom admin or owner status.
8. Verify the successful authentication message on the Provisioning page and click Save.
9. Navigate to Dashboard > Tasks and retry all failed tasks for the Zoom application.