Okta sends different types of email address change notifications depending on the request status. This article clarifies the distinction between confirmation emails, pending notices, and completed change notices sent to end users.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Email Address Change Notices
• End user email
• Email templates

What are the different types of email address change notifications?

Review the following descriptions to understand the different types of email address change notifications that Okta sends.

• Confirm email address change: Okta sends these emails to users who request an email change. Users must click the provided link to confirm the change.
• Notice of pending email address change: Okta sends these emails to the old email address when a user requests an email address change.
• Notice of email address change: Okta sends these emails when the user confirms the request to change an email address.

NOTE: Administrators can locate the email template for the email change in the Admin Console by navigating to Customizations, choosing Brands, selecting the specific brand, clicking Emails, and opening the Email Change Notification.

View the following example of the email change notification template located in the Admin Console.

Related References

• How to Stop the Email Change Confirmed Notifications from Being Sent to End Users
• Use Velocity Templating Language