Verification Email Not Received for Secondary Email Address
Oct 13, 2025
Okta Classic Engine
Okta Identity Engine
Administration
Overview
This article explains why a verification email is not received when a user attempts to configure a secondary email address.
Applies To
- User Profiles
- Email Notifications
- Self-Service Password Reset
Cause
The Change Email Confirmation email template is disabled. This template is required for the system to send verification emails for secondary email addresses.
Solution
- Navigate to the Okta Admin console.
- Go to Customizations > Brands > <BRAND> > Emails.
- Select the Change Email Confirmation email template.
- Next to Audience, select Edit.
- Select All users.
- Click Update.
