The goal of this knowledge article is to clarify the distinction between the different types of email address change notifications.

• Email Address Change Notices
• End user email
• Email templates

• Confirm email address change emails are sent to users who have made a request to change their emails. They must click the provided link to confirm the change.
• Notice of pending email address change emails are sent to a user's old email address when they have made a request to change their email address.
• Notice of email address change emails are sent when the request to change a user's email address has been confirmed.

NOTE: The email template sent to the user for the email change can be found under Customizations > Brands > select the brand > Emails > Email Change Notification. An example can be seen below:

Related References

• How to Stop the Email Change Confirmed Notifications from Being Sent to End Users
• Use Velocity Templating Language