As of April 10, 2025, the Okta Status Page has been enhanced, providing the ability to filter by cell and functionality for Super Admins and Admins with the Case Admin permission to subscribe to trust notification emails from Okta.
New Super Admins for an Okta Org will no longer be subscribed by default but will instead need to opt-in and subscribe to receive these email notifications. Any Super Admins or Admins who were currently subscribed to receive Trust Notification emails prior to this change will continue to be subscribed and receive these notifications.
- Okta Status Page
- Trust Notifications Emails
The functionality to subscribe to Trust Notification emails from Okta has moved to the Okta Status Page. New Super Admins defined for an Org are not subscribed to these email notifications by default. Super Admins and Admins who have been assigned a role that gives them the Case Admin Permission can sign in and subscribe to these email notifications. To subscribe to email notifications:
- Navigate to the Okta Status page at status.okta.com.
- Log in to the Okta org.
- Select the option for Subscribe to Updates.
- Select the option for Subscribe via Email.
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A notification will display confirming that the user is subscribed to that Okta cell.
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Repeat this process for each org.
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To unsubscribe from email notifications, select the Unsubscribe from Email option. The notification email will also include an option to unsubscribe.
For users who are not Super Admins or Admins who have the Case Admin Permission, the Trust Site now allows for filtering by Okta Cell. The option to sign up for RSS Feed is also available.
Prior to this change, the setting to receive Trust incident notification emails from Okta was defined by selecting the Trust Incidents and Updates checkbox available on the Okta Dashboard under Settings > Account > Admin Email Notifications > Okta Communications. This checkbox is no longer available on the Okta Dashboard. Users who previously enabled this option will continue to be subscribed and receive Trust Notification emails.
Frequently Asked Questions
What email address is used for Trust Notification emails?
The Okta Trust incidents email notifications come from the email address alerts@trustalerts.okta.com.
NOTE: Effective January 16, 2025, as part of a larger initiative to improve Okta’s communication to customers related to system status and incidents, Okta made a change to our outbound email from alerts@okta.com to alerts@trustalerts.okta.com for Okta Trust incidents.
Is the option to receive Trust Notification emails enabled by default?
No. Any new Super Admins or Admins with the Case Admin Permission for an Org must opt in and select to receive Trust Notification emails.
Who can subscribe to Trust Notification emails from the Okta Status Page?
Super Admins or Admins with the Case Admin Permission can subscribe to receive Trust Notification emails. All users can filter based on Okta Cell and subscribe to the RSS feed. For details on defining the Case Admin Permission, refer to Assigning the Case Admin Permission to Okta Admins.
If I am a Super Admin or Admin of multiple Okta Orgs, do I need to sign up for notifications from each Org?
Yes - To receive Trust Notification emails, users must sign in and subscribe to each Org individually.
If I had these notifications enabled from the Okta Admin Dashboard, would I continue to be subscribed and receive notifications?
Yes. All existing users who had the checkbox for Trust Incidents and Updates enabled will continue to be subscribed and receive Trust Notification emails.
