Showpad Push Group "Error while updating user group membership for group <group name>: Not Found. Errors reported by remote server: Resource <externalID> not found"
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
Showpad push group fails with the following error visible in the Okta dashboard:
Unable to update Group Push mapping target App group <group name>: Error while updating user group membership for group <group name>: Not Found. Errors reported by remote server: Resource <externalID> not found
Applies To
- Showpad
- Provisioning
- Group Push
- Error
Cause
The group push failed because the group, as stated in the Okta system log error message, does not exist.
Solution
- As stated in the Okta system logs "Resource <externalID> not found", the group is not existing on the Showpad side, or the group had a change made that caused the error to appear, breaking the link that was used for Push Groups.
- Verify if any changes were made on the Showpad side or if the Group exists on the Showpad side.
- If it is confirmed that the linked group has not changed and that the group ID is the same and still active in Showpad, we suggest opening a support case with Showpad Support. They will be able to troubleshoot what is causing this error.
- After the issue is resolved in Showpad, go to the Okta Admin Console and navigate to Applications > Showpad > Push Groups, and attempt to push the group again.
