Okta Error Occurs When Deleting A Billing Contact
Last Updated:
Okta Classic Engine
Okta Identity Engine
Administration
Overview
Okta generates an error when an administrator attempts to delete a user account that the organization uses as the billing contact. Administrators resolve this issue by assigning a new billing contact before deleting the original user account. When an administrator attempts to delete the billing contact from the Admin Console, Okta generates the following error.
The request was not valid: Cannot delete the billing contact for this org.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- User Management
Cause
The organization uses the user account as the billing contact. Okta prevents the deletion of the active billing contact.
Solution
What steps resolve the billing contact deletion error?
Change the billing contact to a different user and delete the original account.
- Review Change Technical Contact and Billing Contact to assign a new billing contact.
- Navigate to the Directory and select People.
- Delete the original user account.
