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Error "Resource does not exist" when Creating a New ASA Team

Advanced Server Access
Okta Classic Engine
Okta Identity Engine

Overview

When admins try to create a new team in Okta Advanced Server Access, they see the error shown below after they click Authenticate With Okta:
 

{"type": "resource_does_not_exist","code": 404,"message": "Resource does not exist"}

 

Applies To

  • Okta Advanced Server Access (Also known as ScaleFT)

Cause

Admins often forget to save the changes made in Okta under the Sign On Tab for the ASA app.

Solution

  1. Contact Okta Support to delete the team with the error.
  2. Once deleted, try the same steps again. First, log in to Okta Admin Console and add a new Okta Advanced Server Access application from the OIN.
  3. Click on Assignments, and assign it to anyone who should be an admin.
  4. Click on the Sign On tab, click Edit, pause here, and move to Step 5.
  5. Open a new tab and go to the Advanced Server Access homepage, and click on Create New Team.
  6. Fill in the necessary information and click Get Started.
  7. Keep this tab open, as the values from the Base URL and Audience Restriction fields will be needed in an upcoming step.
  8. Copy the Base URL and Audience Restriction values from the configuration tab and paste them into the previous browser tab in Step 4 (In Okta).
  9. Click on the Identity Provider Metadata to open the link in a new tab > copy the URL, and paste it in the IdP Metadata URL field in the ASA configuration page.
  10. IMPORTANT: Click Save in Okta first, then access the other tab with ASA configuration, and click Authenticate with Okta.
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Error "Resource does not exist" when Creating a New ASA Team | Okta Support