New Okta User Not Receiving Activation Email
Mar 26, 2026
Administration
Okta Classic Engine
Single Sign-On
Okta Identity Engine
Overview
A new user created in Okta is not receiving the account activation email.
Applies To
- Activation Emails
- Okta Identity Engine (OIE)
- Okta Classic Engine
- User Creation
- End-User Setup
Solution
Ensure the email template has the Audience set to All users.
If an Okta API is used to perform the password reset, ensure the sendEmail value is set to true.
- For example:
/api/v1/users/*userID*/lifecycle/reset_password?sendEmail=true
To unblock the e-mail, please follow the steps presented in the documentation below:
There are several actions that can be done to prevent emails from being blocked. These include:
- Running inbox placement and spam filtering tests.
- Setting up a Sender Policy Framework.
- Avoid sending a consistent volume of emails.
NOTE: If the above solution did not help unblock the e-mail address, please open a ticket with Okta Support for further investigation.
