Troubleshooting Active Directory Activation Emails Not Sending

Dec 3, 2025

Directories

Overview

This document provides steps to troubleshoot issues with activation emails for new Active Directory users not sending when expected.

Applies To

Solution

Follow the video or the steps below:

If users are imported from AD to Okta, ensure that the Don't send new user activation emails for this domain option is not checked under Directory > Directory Integrations > Provisioning > To Okta. Select this option to prevent Okta from sending an activation email to new users. Admins can activate users.

Provisioning

If users are provisioned from Okta to AD, try changing the Activation email recipient to a known-good email address to test. The admin is responsible for giving the end user their Okta password.

The current email address configured may be blocked by Okta's mail server or not configured to receive email from Okta. If that is the case, this specific System Log filter would help to check the deliverability for a specific user:
target.id eq "EMAIL-ADDRESS" and eventType eq "system.email.delivery"

Related References