SailPoint was integrated and used to create Okta accounts. When activating an account in SailPoint, it is successfully provisioned in Okta, and the account is created as activated. However, activation emails from Okta are not being sent to users. No email protection services are blocking these emails within the organization.

• SailPoint Integration
• Okta End user emails

• The user only receives the activation email if there is no password set when the user is created.
• If SailPoint creates the users with a password, even a temporary one, no activation emails are sent to users from Okta.

If the users should receive the activation emails from Okta upon activation, create the users without a password.

NOTE: If it is mandatory to create the user with a password but still want an email to be sent, make a second API request which sends a password reset email as mentioned in Reset password API and make sure to set the sendEamil parameter to true. The reset password email can be customized to look like a welcome email if needed.