Intercom Provisioning Error While Verifying If User Exists - Access Token Invalid
Jan 20, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
Administrators may encounter the following error message when provisioning users to the Intercom application:
Automatic provisioning of user <user> to app intercom failed: Error while verifying if <user>@<domain>.com exists: Forbidden. errors reported by remote server: Access Token Invalid
Applies To
- API Token
- Provisioning
- Intercom
- Okta Integration Network (OIN)
Cause
This error can be caused by an Invalid or Expired API Token.
Solution
- Log in to Intercom.
- Navigate to Settings > Security settings.
- Copy the API Token.
- Navigate to the Intercom application in Okta.
- Click on the Provisioning tab > Integration Settings.
- Click Edit.
- Paste the API Token.
- Click Test Credentials.
- Upon Success, click Save.
- Re-attempt to provision the user again.
If the issue continues, please review the Intercom Provisioning Setup document in the Related References section and confirm the configuration settings.
