BlueJeans Provisioning "Error while verifying if user exists: Unable to get Access Token: Unauthorized"
Jan 14, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
BlueJeans provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app BlueJeans failed: Error while verifying if user <username> exists: Unable to get Access Token: Unauthorized
Applies To
- BlueJeans
- Provisioning
- Error
Cause
The App Key and/or App Secret used for creating the API connection are invalid.
Solution
- Go to Okta Admin Console and navigate to Applications > BlueJeans > Provisioning > Integration > Edit.
- Enter the App Key and App Secret obtained from BlueJeans.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
