CloudGate Provisioning "Error while verifying if user exists: Unauthorized. Errors reported by remote server: Invalid Secret Token"
Feb 9, 2026
Okta Integration Network
Overview
CloudGate provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app CloudGate failed: Error while verifying if user <user> exists: Unauthorized. Errors reported by remote server: Invalid Secret Token
Applies To
- CloudGate
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > CloudGate > Provisioning > Integration > Edit.
- Enter the Secret Token copied from the CloudGate dashboard settings in the API Token field.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
