This article provides instructions on how to capture a HAR file from an Android device or an emulated Android device, which can assist with troubleshooting.

NOTE: These instructions cover capturing a HAR file only from a browser and do not address native applications or embedded browsers.

• Okta Identity Engine (OIE)
• Android
• Traffic capture

For the traffic to be captured on a desktop device, the Android device must have developer mode active and USB debugging activated. The option is enabled by default for emulated Android devices.

NOTE: When USB debugging is enabled, the device must only be connected to known devices for security reasons.

To enable developer mode, see the steps below:

1. Go to Settings.
2. Tap About device or About phone.
3. Tap Software information.
4. Tap Build number seven times.
5. Enter the pattern, PIN, or password to enable the Developer options menu.
6. The Developer options menu will now appear in the Settings menu.

NOTE: Settings can differ depending on the manufacturer. The steps above will enable developer options, including USB debugging.

USB debugging can be activated from Settings > System > Advanced > Developer Options > USB debugging.

1. With USB debugging enabled, connect the Android device to the PC.
2. With the mobile device connected, navigate in the desktop device browser to chrome://inspect/#devices (for the Chrome browser, the same format also works for edge://inspect/#devices, or brave://inspect/#devices. Refer to this link for Firefox steps.)

This will open a browser page on which the Android device and any open browser tabs can be seen.

3. Select Inspect on the tab that is required for troubleshooting.

4. This will open a HAR file capture for the Android device browser tab. At this point, reproducing the issue on the Android device is required to generate network traffic.

5. With the newly generated traffic, the HAR needs to be exported and attached to the case.

NOTE: Remove or hide any confidential or personally identifying information before sending the HAR file to Okta. The file can be edited with a text editor. See Sanitize HTTP Traces and How to Sanitize a HTTP Trace File Automatically.