• iOS
• iPad
• iPhone
• MacOS X

1. On the iOS Device, go to Settings > Safari > Advanced > Enable Web Inspector.
2. Connect the iOS device to the Mac computer using a cable and make sure the iOS device is recognized.
3. On the iOS device, launch Safari and reproduce the issue.
4. Using the Mac computer, launch Safari, then click on Develop > Select the relevant iPad > Click on the session, which will open the developer tools.
5. From here, export the HAR file.
6. Upload the HAR file on the Support Portal to sanitize the HTTP traces automatically.  Refer to How to Sanitize a HTTP Trace File Automatically.

Other alternatives to capture HTTP/SSL traffic include using tools like Charles Proxy or Fiddler Everywhere for advanced troubleshooting scenarios. Before sending any HTTP Traces from other tools to Okta for analysis, ensure the files are sanitized. Refer to Sanitizing HTTP Traces for additional details.
 

Related References

• Safari Developer Tools
• How to Sanitize a HTTP Trace File Automatically
• Sanitizing HTTP Traces