How to Capture a Fiddler Trace for Okta Customer Support

Aug 7, 2025

Administration

Okta Classic Engine

Okta Identity Engine

Overview

This article describes how to capture a Fiddler Trace for Okta Customer Support.

Applies To

Solution

To capture a Fiddler Trace, please follow the video or the steps below.

Windows

Download Fiddler. (Windows only).
Install Fiddler on a Windows workstation (or server) where intended to capture the browser session.
Launch Fiddler.
From the Fiddler menu, select TOOLS > OPTIONS. For Fiddler Everywhere, navigate to Settings > HTTPS > Capture HTTPS Traffic.
Change to the HTTPS tab.
Enable the following settings:
- Capture HTTPS CONNECTs.
- Decrypt HTTPS traffic.
Select .....from all processes.

Decrypt HTTPS traffic

Accept the prompts to trust and install the Fiddler Root Certificate. This step is required to decrypt HTTPS traffic.
In the Fiddler traffic pane, select one of the current traces and then press Ctrl+X to clear the list.
Reproduce the scenario requested by Okta Customer Support.
Once the sequence reproduction is complete, export the file as HTTP Archive v1.1.

NOTE: Exporting the Fiddler trace as HTTPArchive v1.1 or v1.2 will allow the file to be redacted on upload to a support Case. Upload the HAR file on the Support Portal to sanitize the HTTP traces automatically. Refer to How to Sanitize a HTTP Trace File Automatically. Do not share Fiddler SAZ files with Support.

Download Fiddler Everywhere and follow the steps detailed in First Steps with Fiddler Everywhere on macOS.
Click Fiddler Everywhere > Settings.
In the HTTPS section, click on Trust CA Certificate.
Follow the macOS screen. Once the certificate is trusted, this will enable the Capture HTTPS traffic option.

Close the window
Click on the Fiddler icon and select Start Capturing.
A window will show that the System proxy is enabled. Click Ok.
Reproduce the scenario requested by Okta Customer Support.
Click on Save. Ca be saved as Fiddler Archive (SAZ) or as HTTPArchive v1.1.