Agora Provisioning "Error while verifying if user exists: Unauthorized"
Jan 15, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
Agora provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app Agora failed: Automatic provisioning of user <user> to app Agora failed: Error while verifying if user <user> exists: Unauthorized
Applies To
- Agora
- Provisioning
- Error
Cause
The API Token used to create the API connection is invalid.
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Agora > Provisioning > Integration > click the Edit button.
- In the API Token, enter the valid API token obtained from Agora.
- Click Test API Credentials, verify the connection is successful, and click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
5. After locating the failed task for the user that should be retried, click on Retry Selected.
