CultureHQ provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <user> to app CultureHQ failed: Error while verifying if user <user> exists: UNAUTHORIZED

• CultureHQ
• Provisioning
• Error

1. Go to Okta Admin Console and navigate to Applications > Applications > CultureHQ > Provisioning > Integration > Edit.
2. Enter the API Token received from CultureHQ in the API Token field.
3. Click Test API Credentials, verify the connection was successful, and then click Save.
4. Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.

5. After locating the failed task for the user that should be retried, click on Retry Selected.

Related References

• CultureHQ: Configuration Guide