Bob Provisioning "Error while verifying if user exists: Unauthorized"
Jan 14, 2026
Okta Integration Network
Overview
Bob provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Bob failed: Error while verifying if user <username> exists: Unauthorized
Applies To
- Bob
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Bob > Provisioning > Integration > Edit.
- Enter the Bob credentials.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click55 Retry Selected.
