Zoom Application API Integration Error "You cannot authorize Okta Identity"
Last Updated:
Okta Integration Network
Overview
When performing "Re-authenticate with Zoom" for Zoom API integration, the following integration error is generated:
You cannot authorize Okta Identity
This error is generated with both the Zoom owner and admin privileges accounts.
Applies To
- Zoom
- Provisioning
Cause
This error is received because the Approve for all users option is not selected when authenticating to Zoom with the admin or owner account.
Solution
To resolve the issue, follow the steps mentioned below:
- In the Okta Admin Console, navigate to Applications > Applications > Zoom > Provisioning > Integration > click the Edit button.
- Click on Re-authenticate with Zoom.
- Enter the correct admin or owner credentials, then toggle the Approve for all users option to enable it.
Once the option is enabled, authentication will work.
- On the Provisioning page in Okta, a message will confirm successful authentication. Click Save.
