Zoom Universal Logout Setup Showing "You cannot authorize Okta Identity"
Jun 8, 2026
Okta Identity Engine
Identity Threat Protection
Overview
The error mentioned below occurs when setting up Zoom Universal Logout because the Okta Identity application is not pre-approved in the Zoom App Marketplace, or the administrator account lacks the necessary permissions. Pre-approving the Okta Identity application in the Zoom App Marketplace resolves the issue.
You cannot authorize Okta Identity
Applies To
- Okta Identity Engine (OIE)
- Identity Threat Protection (ITP)
- Multi-Factor Authentication (MFA)
- Zoom Universal Logout
Cause
The Okta Identity application is not pre-approved in the Zoom App Marketplace, or the account attempting the authorization lacks the necessary Zoom administrator permissions.
Solution
How is the Zoom authorization error resolved?
Resolve the authorization error by pre-approving the Okta Identity application in the Zoom App Marketplace and retrying the configuration in the Okta Admin Console.
- Sign in to the Zoom App Marketplace as a Zoom administrator.
- Search for the Okta Identity application.
- Enable the Pre-approve toggle for the application.
- Return to the Okta Admin Console and retry the Okta Universal Logout configuration for Zoom.
