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SAP SuccessFactors Imports Fail with HTTP 403 Error
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
Imports from SAP SuccessFactors application fail with an HTTP 403 error:
 

Error while downloading all users: Errors during execution: Error executing importUsers: Failed to get custom object:

attrName=person__employment_information_ST1__job_information__cost_center attrid=9760035301.

Error Code: com.okta.cpc.service.exception.RemoteUserManagementException: HTTP/1.1 403 Forbidden


User-added image

 
Applies To
  • SAP SuccessFactors
  • Imports
Cause
The admin account used for Provisioning for the SuccessFactors app in Okta does not have sufficient permissions or has permissions changed, causing imports to fail.
Solution
  • Check with the SAP administrator: if the service/admin account used for API integration in Okta has sufficient permissions.
  • Admins also can create a service account with enough permissions on the Service Provider side to be used for API Integration and Provisioning in Okta.
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SAP SuccessFactors Imports Fail with HTTP 403 Error