When a SuccessFactors integration is configured with provisioning, during the import job from SuccessFactors to Okta, the following error is displayed:

Failed to get custom object: attrName=person___employment_information__job_information___"attribute name"

• Provisioning
• Okta Integration Network (OIN)
• Import

The issue can be caused by changes to the SuccessFactors property name(s) in the Admin Center > OData API Data Dictionary or Entity Metadata.

The solution for this issue is to execute a refresh metadata from the SuccessFactors side via the UI or an API call run on the endpoint below to ensure the cache is not corrupted.

https://apisX.successfactors.com:443/odata/v2/refreshMetadata

NOTE: There are no side effects or performance interruptions of performing a metadata refresh.

Related References

• SuccessFactors: How to perform a metadata refresh
• SuccessFactors: Same error message seen in the Okta Logs