Microsoft Office 365 Application Icon is Missing on the End User's Dashboard
Dec 10, 2025
Lifecycle Management
Okta Classic Engine
Okta Identity Engine
Overview
Microsoft Office 365 Application icon is missing on the end-user's dashboard.
Applies To
- Delegated authentication
- Microsoft Office 365 Provisioning (O365)
- Password Sync
Cause
Password Sync option is enabled.
Solution
If using Delegated Authentication with Okta (users log in to Okta using their AD passwords), Okta does not have a password to push to O365.
The solution is to disable the Password Sync option under Provisioning > To App.
