Gong Provisioning Error "Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration"
Feb 12, 2026
Okta Integration Network
Overview
Gong provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app Gong failed: Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration.
Applies To
- Gong
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Gong > Provisioning > Integration > click on the Edit button.
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Click Re-authenticate with Gong.
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Sign in to Gong. Click Allow to let Okta access the account.
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Back on the Provisioning page in Okta, see a message confirming successful authentication and click Save.
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Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
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After locating the failed task for the user that should be retried, click on Retry Selected.
