DocSend Provisioning Error "Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration"
Feb 16, 2026
Okta Integration Network
Overview
DocSend provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app DocSend failed: Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration.
Applies To
- DocSend
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > DocSend > Provisioning > Integration > click on the Edit button.
- Click Re-authenticate with DocSend.
- There will be a redirect to DocSend, and a prompt to sign in will appear.
- Then, confirm and allow access to the account via OKTA.
- Back on the Provisioning page in Okta, a message will be seen confirming successful authentication. Click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
