DocuSign Provisioning Error "User is not an account administrator"
May 12, 2025
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
When assigning the DocuSign application to a user, an error appears in the Okta dashboard:
Automatic provisioning of user to app DocuSign failed: Error while verifying if user exists: com.saasure.application.generic.client.AppApIException: User is not an account administrator.
Applies To
- DocuSign
- Provisioning
Cause
Solution
Please leverage an e-signature account admin to authenticate with DocuSign.
- Go to Admin Console > Applications > Applications > and look for the DocuSign app in the list of active apps.
- Click on the DocuSign application and go to the Provisioning tab > Integration.
- Enter the API Account ID provided by DocuSign.
