DocuSign Provisioning "Error while verifying if user exists: com.saasure.application.generic.client.AppApiException: User is not an account administrator"
May 12, 2025
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
This provisioning error might be seen when provisioning users to DocuSign:
Automatic provisioning of user <username> to app DocuSign failed: Error while verifying if user <username> exists: com.saasure.application.generic.client.AppApiException: User is not an account administrator
Applies To
- DocuSign
- Provisioning
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > DocuSign > Provisioning > Integration > Edit.
- In the API Account ID field, enter the API account ID.
- Generate the authentication token by providing the DocuSign e-signature account admin credentials.
- Click Authenticate with DocuSign.
- Click Accept if a prompt appears.
- If required, enter the email address and click CONTINUE.
- If required, enter the password and click LOG IN.
- Back on the Provisioning page in Okta, see a message confirming successful authentication. Click Save.
- Afterward, attempt the user provisioning again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After identifying the failed task for the user that should be retried, click on Retry Selected.
