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BambooHR Error "Matching user not found"
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
BambooHR can be set as a profile source in an Okta tenant to manage the lifecycle of BambooHR-mastered users, but users can only be imported from BambooHR in Okta. This is also the only correct way of assigning users to the BambooHR integration in Okta.
Applies To
  • BambooHR
  • Lifecycle
  • Import
  • Profile Master
Cause

The BambooHR integration will not create users on the application side. Under the Provisioning tab, the "Create Users" option is not present.

Provisioning

If an Okta user is assigned to BambooHR in Okta, an error appears:

Matching user not found
 

Error

 

 
Solution

To avoid this error, import existing users from BambooHR first.
 

Related References

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BambooHR Error "Matching user not found"