Box Provisioning Error "Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration"
Oct 15, 2025
Okta Integration Network
Overview
Box provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app Box failed: Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration.
Applies To
- Box
- Provisioning
- Error
Cause
Solution
- Go to the Okta Admin Console, navigate to Applications > Applications > Box > Provisioning > Integration, and click the Edit button.
- Click Re-authenticate with Box.
-
Enter the correct email and password, and click Authorize.
- Click Grant access to Box.
- A message confirming successful authentication will be seen on the Provisioning tab in Okta. Click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
