ToddS.95550 (Customer) asked a question.
Recently HUD has made the use of Okta Verify a requirement, however when we attempt to configure the Okta Verify mobile app, it is forcing the use of biometrics. Logic would suggest this is forced by how HUD configured their tenant, but we wanted to check if any other known issues my cause this behavior?
Hi @ToddS.95550 (Customer) , Thank you for reaching out to the Okta Community!
This occurs because the organization or third-party service provider configures multi-factor authentication and access policies at the tenant level. Resolve inquiries regarding biometric requirements by contacting the organization's IT administrator or help desk.
Applies To
Cause
The organization or third-party service provider configures multi-factor authentication and access policies at the tenant level to require biometrics for Okta Verify.
Solution
Why does Okta Verify force the use of biometrics?
While Okta provides the product platform, including the Okta Verify application, Single Sign-On (SSO), and Identity and Access Management (IAM), individual account management and access policies are handled by the organization or third-party service provider.
The organization configures Multi-Factor Authentication (MFA) requirements at the tenant level. If Okta Verify forces biometrics, the organization's administrator has configured the authentication policy to require it. Contact the organization's IT administrator or internal help desk to discuss access policies or request an exemption.
Summary
Organizations configure multi-factor authentication policies at the tenant level to require biometrics for the Okta Verify application.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @ToddS.95550 (Customer) , Thank you for reaching out to the Okta Community!
This occurs because the organization or third-party service provider configures multi-factor authentication and access policies at the tenant level. Resolve inquiries regarding biometric requirements by contacting the organization's IT administrator or help desk.
Applies To
Cause
The organization or third-party service provider configures multi-factor authentication and access policies at the tenant level to require biometrics for Okta Verify.
Solution
Why does Okta Verify force the use of biometrics?
While Okta provides the product platform, including the Okta Verify application, Single Sign-On (SSO), and Identity and Access Management (IAM), individual account management and access policies are handled by the organization or third-party service provider.
The organization configures Multi-Factor Authentication (MFA) requirements at the tenant level. If Okta Verify forces biometrics, the organization's administrator has configured the authentication policy to require it. Contact the organization's IT administrator or internal help desk to discuss access policies or request an exemption.
Summary
Organizations configure multi-factor authentication policies at the tenant level to require biometrics for the Okta Verify application.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
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