SalvadorA.40402 (Customer) asked a question.
After scanning the export barcode the phone just sits and spins. IOS Version 26.6.1. The time is correct and set to automatic. iCloud Private Relay is turned off. I don't know where else to turn with this issue.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @SalvadorA.40402 (Customer) , Thank you for reaching out to the Okta Community!
You are experiencing a situation where your iPhone running iOS 26.6.1 gets stuck in a loading state (spinning) after you scan the export barcode in Okta Verify, and the app does not proceed to the next step.
This is typically caused by a network connectivity issue, app synchronization problem, or a background process blocking the enrollment. Since you have already confirmed that iCloud Private Relay is off and your device time is set to automatic, the next steps are to verify app-level settings and clear any cached state.
Solution:
Follow these troubleshooting steps in order:
If you have completed all these steps and the app still spins after scanning the export barcode, contact your company's IT Help Desk or IT support team. They can verify your account status, reset your enrollment if needed, and ensure there are no organization-level restrictions preventing the enrollment from completing.
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