DemoL.84847 (Customer) asked a question.
Locked out of Integrator Free Plan admin account - Unable to sign in
Hi,
I am locked out of my Okta Integrator Free Plan organization and need help recovering access.
Organization URL: [Redacted by Moderator]
Admin account email: [Redacted by Moderator]
The issue: When I try to sign in, I get the error "Unable to sign in. Contact support for assistance" immediately at the username stage, before even reaching the password screen. There is no "Forgot password" link displayed.
I believe the account may be locked or suspended after multiple failed login attempts.
Could you please unlock the account or send a password reset email to [Redacted by Moderator] so I can regain access?
Thank you
Hi @DemoL.84847 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free trial/developer/integrator accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. You can also review the recovery process mentioned in this article, perhaps the method mentioned at step 2 might be an option.
We strongly recommend configuring test users and groups to be used in conjunction with enrollment/authentication policies that would not apply to your admin accounts.
Independent Software Vendors (ISVs) who have published applications in the OIN can send an email to developers@okta.com with the subject: "ISV - <issue description>" .
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line at the numbers listed in this article (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
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