Hi everyone,

I recently created a new Okta Integrator Free Plan organization and encountered an issue during the initial MFA setup.

Here’s what happened:

1. I signed in to the Admin Console for the first time.
2. During MFA enrollment, I chose Okta Verify.
3. I scanned the QR code using the Okta Verify app, but the enrollment appeared to fail in the app (the account was not added successfully).
4. However, the browser proceeded as if the enrollment had completed successfully.
5. I attempted to remove and re-enroll the Okta Verify factor, but it prompted me for a verification code, which I couldn’t generate because the account wasn’t properly added to the app.
6. Shortly afterward, I was logged out of the tenant.
7. Now, when I try to sign in, I’m prompted for an Okta Verify code, and there are no alternative verification or recovery options available.

This is a brand-new Integrator Free Plan organization, and this is the only administrator account. I don’t have any backup MFA factors or recovery methods configured.

Has anyone encountered this issue before? Is there a way to reset the MFA for the administrator account or recover access to the tenant, or is creating a new Integrator Free Plan organization the only option?

Any guidance would be greatly appreciated.

Thank you!