RajeshR.80892 (Customer) asked a question.
I am the OKTA administrator and am completely locked out due to lost MFA device. The system only shows push notification to my old device with no "Other options" for fallback methods.
Need immediate MFA reset or temporary bypass to regain administrative access.
Hello @RajeshR.80892 (Customer) , thank you for contacting Okta Community.
If you still have the old device, you can look into adding the account from there via the “add your Okta account to another device option”. Details here: iOS guide or Android guide.
Otherwise, you'll need to use an alternative option to sign into your Okta account and enroll the new device. This is something you should have enabled in your org prior to your usual factor failing (in this case, before changing your phone) so that you can use it when needed. You can refer to the MFA factor configuration article to see all the options that can be set up.
Unfortunately, if you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
--
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If you have other administrators they should be able to help you reset the factor.
If you are the only admin and in paid plan reach out to support or your designated CSM.
If you are on free integrator plan, you can just register a new tenant.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @RajeshR.80892 (Customer) , thank you for contacting Okta Community.
If you still have the old device, you can look into adding the account from there via the “add your Okta account to another device option”. Details here: iOS guide or Android guide.
Otherwise, you'll need to use an alternative option to sign into your Okta account and enroll the new device. This is something you should have enabled in your org prior to your usual factor failing (in this case, before changing your phone) so that you can use it when needed. You can refer to the MFA factor configuration article to see all the options that can be set up.
Unfortunately, if you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.