Okta Verify on iOS keeps having a DNS Settings error

Loading

Skip to Navigation Skip to Main Content

Search

Search

Select Language

0D5KZ00001VLe3o0ADOkta Classic EngineDevices and MobilityAnswered2026-06-05T17:51:12.000Z2025-10-15T23:12:00.000Z2026-06-05T17:51:12.000Z

ChrisR.07699 (Customer) asked a question.

October 15, 2025 at 11:12 PM

Okta Verify on iOS keeps having a DNS Settings error

Hi there,

Running on iOS 18.6.2 and Okta Verify 9.51.0.2025.918.2121

Recently, my Okta Verify has been complaining about network issues. Specifically, when I do a network check it says "Your network settings are preventing Okta Verify from working properly. When I click on Learn More, it says "Certain network settings for DNS can interfere with Okta Verify. If you are on Wi-Fi, try switching to a mobile network. If you are on a mobile network, try switching to Wi-Fi". So this issue only happens when I'm in mobile and goes away on Wi-Fi. I doubt this is my mobile provider so I'm curious if anyone knows of a proper solution to this issue?

Thanks, Chris

Devices and Mobility

Top Rated Answers

Mihai Negoita - Okta (Okta, Inc.)
9 months ago
Hi @ChrisR.07699 (Customer) , Thank you for reaching out to the Okta Community!

The issue could be related to the following:
https://support.okta.com/help/s/article/dns-rebind-protection?language=en_US

If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.

Hope my answer helps!

--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
Just released: More Okta Community badges just added
Expand Post
Selected as Best

All Answers

JoelH.24817 (Customer)
9 months ago
I have experienced this as well the past few days. Interesting I was able to resolve by connecting to a VPN service, not sure why that would actually help however.

It seems to have self resolved for now.
Expand Post
- ChrisR.07699 (Customer)
  9 months ago
  Mine is fine on Wi-fi. Just when I'm on my cellular (T-Mobile). I'm beginning to wonder if they are blocking something.
  Expand Post
  - JoelH.24817 (Customer)
    9 months ago
    Good call out, I am on Tmobile as well.
    Expand Post
  - ChrisR.07699 (Customer)
    9 months ago
    Interesting
    Expand Post
Mihai Negoita - Okta (Okta, Inc.)
9 months ago
Hi @ChrisR.07699 (Customer) , Thank you for reaching out to the Okta Community!

The issue could be related to the following:
https://support.okta.com/help/s/article/dns-rebind-protection?language=en_US

If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.

Hope my answer helps!

--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
Just released: More Okta Community badges just added
Expand Post
Selected as Best
- ChrisR.07699 (Customer)
  9 months ago
  Thanks. I am on my cellular network so I don't think that's the issue. Appreciate the response!
  Expand Post
ChrisR.07699 (Customer)
9 months ago
So oddly enough, my Okta Verify started working correctly. It had been having this DNS issue for a couple months. I didn't do anything on my phone and it's just working now. I wonder if someone from Okta is monitoring this thread and fixed it?
Expand Post
- ChrisR.07699 (Customer)
  9 months ago
  Never mind. I was fine for a couple hours and then problem returned.
  Expand Post
Mihai Negoita - Okta (Okta, Inc.)
9 months ago
@ChrisR.07699 (Customer) - we do monitor the threads, but no change has been made on the Okta side.
As it stands now, the issue is network related and may very well be outside of Okta scope.
That being said, please open a case to have the matter investigated by our colleagues from the Support team.

Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
Just released: More Okta Community badges just added
Expand Post

This question is closed.

Recommended content

Forum

Okta Desktop MFA "parameters incorrect" error on login after upgrade to Okta Verify 6.10

Forum

iOS 18 beta Okta Verify

Forum

I switched IOS device and cant verify anymore

Forum

Okta Verify app on Android keeps crashing

Loading

Okta Verify on iOS keeps having a DNS Settings error