JorisW.24808 (Customer) asked a question.
Okta Desktop MFA "parameters incorrect" error on login after upgrade to Okta Verify 6.10
When our users receive the Okta Verify app upgrade from version 6.9 to version 6.10, they can't login to their laptops anymore. As soon as they have entered their username and password, they don't get to the Okta Desktop MFA screen, but receive an error "Parameters Incorrect".
When we delete the app's cache folder, containing the Okta Verify database, the user can login again. But as soon as the laptop locks, they are back to the "Parameters incorrect" error.
What could it be? How can we help the users to be able to login again?
