BaijuJ.25659 (Customer) asked a question.
I’m unable to sign in to Okta and receive the error shown below. Additionally, in the Okta Verify app I get the message “Authenticator operation is not allowed” when attempting to enable Face ID. Could you please advise?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @BaijuJ.25659 (Customer) , Thank you for reaching out to the Okta Community!
If you are an end-use, please note that this is not the appropriate channel for this type of request.
While Okta provides the Product platform (Okta Verify app, IAM, SSO, etc.), individual account management, app access and access policies are handled by your organization or third-party service/app provider.
Please reach out to your organization's or service provider's IT support or Help Desk so they can review the matter and provide further assistance.
If you are an Okta Admin and you currently have an account with us, please open a case so you can work with my colleagues from the Okta Support team to review your Authentication/MFA policy configuration to clarify why the login flow is failing.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing , as free account are outside of support scope and are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hi Okta team
I tried to create a case as per your suggestion, but it shows I don’t have access. Please see the screenshot.
Hi @BaijuJ.25659 (Customer) - if you have a paid account with us and are experiencing issues with ticket creation please call the support line directly (Customer Support Account ID number ) to get in touch with the support team.
Regards.
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Hello Team,
I don’t have a paid plan, my account is in the trial period. I’m unable to create support tickets. Could you please advise whether trial users may call the support line and what Customer Support Account ID I should reference? I’m currently blocked and would appreciate next steps.
Thank you.”
As mentioned in my original response, if no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing , as free account are outside of support scope and are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
Regards.
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Hello Team,
I’m currently on a trial linked to my official email (same as this thread). When I attempt to sign up again, I receive an error because the email is already registered. I don’t have multiple official emails.
Could you please delete or fully reset my existing trial account so I can create a new one with the same email? If deletion isn’t possible, please advise the exact steps to free up the email for reuse.
Thanks in advance.
You can attempt something like what is mentioned in step 2 here.
An if needed, you can submit a request via this form for data deletion if needed.
Regards.
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Hi Team — I’ve submitted the data-deletion request via the form. Could you share the expected turnaround time/SLA for completion?