IrynaC.41794 (Customer) asked a question.
Hello there! I cant log in to Okta to my account with any options - password or Okta FastPass app.
It has been redirected to Verify app then to chrome browser and nothing.
The login page is opened again. And it works for any options the same.
I tried to reinstall this app on macOS 15.6 (24G84), but it doesn't help.
Has anyone had such issue?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @IrynaC.41794 (Customer) , Thank you for reaching out to the Okta Community!
I haven't seen any recent reports of issues with FastPass on MacOS.
Checking for known issues, I found the following which might be worth looking into although it's been a while since it was reported:
Preparing for Okta FastPass on iOS 18 and macOS 15 Sequoia
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hi @Mihai N. (Okta, Inc.) ! Thanks for the response!
Unfortunately, Okta Verify app is still stuck in a loop on macOS Sequoia 15.6.1 (24G90).
I don't have the option to open the case.
Could you please suggest what to do in this case ? Thanks!
Hi @IrynaC.41794 (Customer) ,
We can provide general guidance and documentation, but in-depth troubleshooting is outside of the Okta Community forum scope.
Ideally the support team should be engaged for a thorough investigation of the configuration and back-end information to identify the root cause.
Unfortunately, free dev/trial/integrator accounts fall outside of the scope of support.
You might have to sign up for a new integrator org for testing.
Regards.
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