TylerB.67667 (Customer) asked a question.
I hold two Okta certifications which were set to expire on 9/25/25 and 9/28/25, respectively. I just took maintenance exams for both certifications and after passing and successfully renewing them, I noticed the expiration date of the renewed certification is 2 years from today's date (August 14) instead of 2 years from the original expiration date.
I just paid $200 for maintenance exams, choosing to proactively renew my professional certifications, and you short changed me by 45 days of effective duration? That's a little over 6% of the 2-year renewal period - that means you are effectively charging me more money over time because I chose not to wait until the last minute to renew.
Other IT certification bodies (CompTIA and GIAC, notably) do not act this way. When I renew my driver's license early my renewal doesn't come up sooner the next year.
Why does Okta do this? This is a ridiculous action to take and should be changed immediately.
Hello @TylerB.67667 (Customer) Thank you for posting on our Community page!
For this type of questions we recommend to reach out directly to our Certification team as they can provide you with the correct information.
You can reach out to them at certification@okta.com.
Thank you for reaching out to our Community and have a great day!
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