I don't think support access is allowed for free integrator tenants.

Support channels are mostly open for customers with live production orgs.

May be you can post questions/queries here if you think those can be addressed here.

Hello @JuntaoZ.72428 (Customer)​ , thank you for contacting Okta Community.

The error you see is most often encountered by admins who have disabled the only MFA available for admin users in the org. For more details, please see the following:

Okta will Require Multi-Factor Authentication (MFA) to Access the Okta Admin Console

Frequently Asked Questions on MFA Enforcement for the Admin Console

If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.

If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf. 

Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.

Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that. 

Regards. 

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Good morning,

Same issue here.

If Okta Verify is required for Admin, Admin shouldn't be able to disable Okta Verify from Security policy. That makes no sense.

No more access to my integrator plan. No right to create a ticket in Okta Digital Experience interface. No communication received for Developer to Integration plan migration.

Any help on this subject?

Thanks in advance.

Good morning,

Thanks for the reply.

I understand MFA is mandatory for admin access.

I wanted to point out that disabling Okta Verify from Security policy shouldn't impact admin accounts. Applying this change blocked my admin account.

This is a simple test case that should have been yet implemented on Okta side.

Best regards.