KamnaS.07155 (Customer) asked a question.
Unable to sign in . Contact support for Assistance
I get error message 'Unable to sign in . Contact support for Assistance' and I am the only admin.
AngeloM.74688 likes this.
- Mihai N. (Okta, Inc.)
Hi @KamnaS.07155 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free trial/developer/integrator accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Expand Post - WilliamS.35980 (Customer)
Hello, Mihai! I’m having the same issue.
While I understand you may not want to support integrator accounts because they’re free, I have no ability to unlock my account and I cannot create another account using the same company email address.
I created this account to test our software against Okta, and now I can no longer do that. What am I expected to do?
Expand Post- Mihai N. (Okta, Inc.)
Hi @WilliamS.35980 (Customer) Independent Software Vendors (ISVs) who have published applications in the OIN can send an email to developers@okta.com with the subject: "ISV - <issue description>" .
Other than that, self-service recovery options need to be configured when initially creating a tenant, including non-device limited MFA options for situation when a device is lost or changed, keeping in mind that MFA is mandatory for Admin accounts.
We strongly recommend configuring test users and groups to be used in conjunction with enrollment/authentication policies that would not apply to your admin accounts.
Regards.
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Help others in the community by liking or hitting Select as Best if this response helped you.
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Expand Post
Hi @KamnaS.07155 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free trial/developer/integrator accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
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