NavaneethakrishnanR.31350 (Customer) asked a question.
Missed my old phone and unable to setup MFA in new mobile
Missed my old phone and unable to setup MFA in new mobile
- Mihai N. (Okta, Inc.)
Hi @NavaneethakrishnanR.31350 (Customer) , Thank you for reaching out to the Okta Community!
If you still have the old device and you organization or service provider that the required features, you can look into adding the account from there via the “add your Okta account to another device option”. Details here:
For iOS:
https://help.okta.com/eu/en-us/content/topics/end-user/ov-ios-add-acc-bluetooth.htm
For Android:
https://help.okta.com/eu/en-us/content/topics/end-user/ov-andr-add-acc-bluetooth.htm
In addition to that, please review the following guides:
Android: https://help.okta.com/eu/en-us/content/topics/end-user/ov-android-add-acc-new-device.htm
iOS: https://help.okta.com/eu/en-us/content/topics/end-user/ov-ios-add-acc-new-device.htm
Otherwise, for security reasons you'll need to use an alternative option (ex. SMS, Google Authenticator, Yubikey etc) to sign into your Okta account and enroll the new device. If you do not have an alternative option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance. They will need to reset your MFA and this will trigger a new enrollment flow.
While Okta provides the Product (Okta Verify app), individual account management is handled by your company or service provider.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Expand Post - BrandonB.06003 (Customer)
If you lost your old phone youll need to login with another factor if you have one and then update the phone factor. If you dont have a backup then youll need to get in touch with your okta admin to reset your authenticator for you
This question is closed.
Hi @NavaneethakrishnanR.31350 (Customer) , Thank you for reaching out to the Okta Community!
If you still have the old device and you organization or service provider that the required features, you can look into adding the account from there via the “add your Okta account to another device option”. Details here:
For iOS:
https://help.okta.com/eu/en-us/content/topics/end-user/ov-ios-add-acc-bluetooth.htm
For Android:
https://help.okta.com/eu/en-us/content/topics/end-user/ov-andr-add-acc-bluetooth.htm
In addition to that, please review the following guides:
Android: https://help.okta.com/eu/en-us/content/topics/end-user/ov-android-add-acc-new-device.htm
iOS: https://help.okta.com/eu/en-us/content/topics/end-user/ov-ios-add-acc-new-device.htm
Otherwise, for security reasons you'll need to use an alternative option (ex. SMS, Google Authenticator, Yubikey etc) to sign into your Okta account and enroll the new device. If you do not have an alternative option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance. They will need to reset your MFA and this will trigger a new enrollment flow.
While Okta provides the Product (Okta Verify app), individual account management is handled by your company or service provider.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.