DanielB.62975 (Customer) asked a question.
Cannot remove old device from Okta Verify
I changed my device and am starting up the Okta Verify app on a new device, and it's not allowing me to remove it with my password.
- Mihai Negoita - Okta (Okta, Inc.)
Hi @DanielB.62975 (Customer) , Thank you for reaching out to the Okta Community!
To add a new device, if you still have the old device you can look into adding the account from there via the “add your Okta account to another device option”. Details here:
For iOS:
https://help.okta.com/eu/en-us/content/topics/end-user/ov-ios-add-acc-bluetooth.htm
For Android:
https://help.okta.com/eu/en-us/content/topics/end-user/ov-andr-add-acc-bluetooth.htm
Please also review the following guides:
Android: https://help.okta.com/eu/en-us/content/topics/end-user/ov-android-add-acc-new-device.htm
iOS: https://help.okta.com/eu/en-us/content/topics/end-user/ov-ios-add-acc-new-device.htm
Otherwise, for security reasons you'll need to use an alternative option (ex. SMS, Google Authenticator, Yubikey etc) to sign into your Okta account and enroll the new device. Once a new device is enrolled, you can manage the older enrollment from your Okta Dashboard, by clicking on your name and selecting "Settings" and going to the "Extra Verification" section.
If you do not have an alternative MFA option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance. They will need to reset your MFA and this will trigger a new enrollment flow.
While Okta provides the Product (Okta Verify app), individual account management is handled by your company or service provider.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Help others in the community by liking or hitting Select as Best if this response helped you.
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This question is closed.
Hi @DanielB.62975 (Customer) , Thank you for reaching out to the Okta Community!
To add a new device, if you still have the old device you can look into adding the account from there via the “add your Okta account to another device option”. Details here:
For iOS:
https://help.okta.com/eu/en-us/content/topics/end-user/ov-ios-add-acc-bluetooth.htm
For Android:
https://help.okta.com/eu/en-us/content/topics/end-user/ov-andr-add-acc-bluetooth.htm
Please also review the following guides:
Android: https://help.okta.com/eu/en-us/content/topics/end-user/ov-android-add-acc-new-device.htm
iOS: https://help.okta.com/eu/en-us/content/topics/end-user/ov-ios-add-acc-new-device.htm
Otherwise, for security reasons you'll need to use an alternative option (ex. SMS, Google Authenticator, Yubikey etc) to sign into your Okta account and enroll the new device. Once a new device is enrolled, you can manage the older enrollment from your Okta Dashboard, by clicking on your name and selecting "Settings" and going to the "Extra Verification" section.
If you do not have an alternative MFA option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance. They will need to reset your MFA and this will trigger a new enrollment flow.
While Okta provides the Product (Okta Verify app), individual account management is handled by your company or service provider.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.