LéonM.49127 (Customer) asked a question.
I want to change my Okta subdomain, coming from Auth0 I expected this to be changeable, so I left the word 'test' in the name during account setup. Now I want to change that to reflect the organization name.
The documentation here says to contact support: https://support.okta.com/help/s/article/Renaming-Your-Okta-Subdomain?language=en_US
However, I've seen many requests on this support forum by others to change their subdomain, but every time Okta simply responds with a standard answer "contact your Account executive with Okta". How do I know who the account executive for our account is, and how do I contact this person?
We want to go live with Okta OIDC, but we want to change this subdomain to reflect our company name before we do that.
Hi @LéonM.49127 (Customer) , Thank you for reaching out to the Okta Community!
If you would like to change the okta subdomain, you do have to engage the Support team, but please note that free developer/trial accounts are outside of Okta Support scope.
If you have a paid production/developer account with us, please leverage it to open a case or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
I'm using a developer account to create integrations for Okta workforce. For as far as I can tell there are no paid plans for developers?
We want to enable Okta customers to log in to our product via OIDC. We don't use Okta ourselves for managing identities. Which type of account should I need to get support with changing the subdomain?
Hi @LéonM.49127 (Customer) .
You will need to reach out to the Okta Sales team to discuss Support options available for Developer type org.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
We did end up contacting sales. Via the chat bot we were able to book a call, but twice (!) they managed not to show up. Eventually we did get to speak to an Okta sales representative, who basically told us that there is no such thing as a paid developer account. The sales rep told us to email our question, he would make sure it would be handled. However, we never got any response on that email either.
The sales rep did mention there is a 'partner program' (it seems like he was talking about Okta Elevate) and that that program 'may' give us access to support, but he wasn't sure what the partner program actually implies, or if developers are supposed to enroll. Can you confirm whether we need this?
This whole experience has been quite disappointing and frustrating to be honest. We are at the point that we have to conclude that there probably isn't any way to get basic support, even though the documentation states in multiple occasions to contacting support is the only option to get certain configurations set. Hopefully the developer/admin dashboard is updated soon so that these settings can be managed without requiring the seemingly inaccessible developer/customer support.
We are currently re-evaluating if we still even want to offer our customers Okta logins, because if there isn't a way to get support, then it's too much risk for us to offer Okta logins to our customers.