User16891557555262875366 (Customer) asked a question.
I'm Global Administrator, and I have created a Case Admin Permission set according to documentation:
Yet, still I don't have access to creating support cases.
How to troubleshoot that, as I would like to have access to it?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @User16891557555262875366 (Customer) , Thank you for reaching out to the Okta Community!
If you have an account with us, you will need to reach out to your Okta Account Executive to discuss the matter. If needed, they'll be able to open a support ticket on your behalf to check the back-end user account information to ensure proper permissions are granted.
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Hi Mihai,
Where to check who is my Okta Account Executive? Somewhere in settings?
Thanks in advance!
Hi @User16891557555262875366 (Customer) - the information is not public. If you signed a contract with us, your team should have a contact for the account rep. If you can't locate the information, please email us at community@okta.com and we'll reach out internally to have them contact your company.
Regards.
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